Return Policy
Right of Withdrawal for Consumers
(A consumer is any natural person acting for purposes which are outside his trade, business, craft, or profession.)
Information about Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 14 days without providing any reason.
The withdrawal period is 14 days from the date:
- On which you, or a third party designated by you (not the carrier), take possession of the goods, provided that you ordered one or more goods in a single order and these goods are delivered together.
- On which you, or a third party designated by you (not the carrier), take possession of the last item in the order, provided that you ordered one or more goods in a single order and these goods are delivered together.
To exercise your right of withdrawal, you must notify us of your decision to withdraw from this agreement by email at: support@lumoreselect.com You can use the attached model withdrawal form, but it is not mandatory.
To comply with the withdrawal deadline, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this agreement, we will reimburse all payments received from you, including the cost of delivery (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered), immediately and no later than 14 days from the day we receive the notification of your withdrawal. We will use the same payment method for the reimbursement that you used for the original transaction, unless you have expressly agreed otherwise; in no case will this reimbursement incur additional costs for you.
We may withhold the reimbursement until we have received the returned goods, or until you have provided evidence that the goods have been returned, whichever is earlier.
You must return the goods without undue delay and in any event within 14 days from the day you notified us of the withdrawal from this contract. The deadline is met if you return the goods within 14 days.
You will bear the direct costs of returning the goods.
You are only liable for the diminished value of the goods if this loss in value is due to handling of the goods that was not necessary for inspecting their nature, characteristics, and functioning.
Reasons for Exclusion and Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- For the delivery of goods that are not pre-fabricated and are made according to the consumer’s individual choice or decision, or clearly personalized to the consumer’s personal needs.
- For the delivery of goods that are liable to deteriorate or expire rapidly.
- For the delivery of alcoholic beverages, the price of which was agreed upon in the contract, and which can only be delivered after 30 days from the conclusion of the contract, and whose current value depends on market fluctuations which the entrepreneur cannot control.
- For the delivery of newspapers, periodicals, or magazines, except for subscriptions.
The right of withdrawal expires early in contracts:
- For the delivery of sealed goods that are not suitable for return for reasons of health or hygiene once the seal has been broken after delivery.
- For the delivery of goods that, after delivery, are inseparably mixed with other items due to their nature.
- For the delivery of audio or video recordings and computer software in a sealed package if the seal has been broken after delivery.
Example of a Cancellation Form
Please contact us by email at info@Lumoré Select before returning the goods to us.
The return address on our packages is not our return address. Upon request, we will send you our return address via email.
If you wish to cancel the contract, please complete this form and send it by email.
I/we () hereby withdraw from the contract I/we () concluded for the purchase of the following goods () / the provision of the following service ():
Ordered on () ____________ / received on () __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in the case of a paper communication)
Date
(*) Delete as appropriate.